Low Cost Spay & Neuter Clinic

Frequently Asked Questions

Package Questions

WHAT IS THE DIFFERENCE BETWEEN THE “BASIC” AND “PREFERRED” PACKAGES?

Both the Basic and Preferred Spay/Neuter packages include a pre-surgical exam, the spay/neuter procedure, a tattoo, and pain medication to go home. However, the Preferred Spay/Neuter packages also include preanesthetic blood testing and IV (or SQ) fluid therapy.

WHAT ARE PREANESTHETIC BLOOD TESTING & IV (OR SQ) FLUID THERAPY?

Preanesthetic blood testing may reveal underlying disease of liver, kidney, or blood, which can increase risk of anesthetic complications.

Intravenous fluid therapy (and subcutaneous fluid therapy for feline neuters) helps to maintain stable blood pressure during anesthesia and protect blood flow to the vital organs. Fluid therapy also helps in the elimination of anesthetic drugs after anesthesia is complete.

CAN I CHANGE MY PACKAGE SELECTION AFTER I HAVE ALREADY REGISTERED?

You can request changes to your service selections after your registration form has been submitted, and you will not need to submit a new form. However, there is a chance that your appointment will need to be rescheduled to a different date. Service selections cannot be changed upon drop-off the day of your appointment, so please contact us in advance for any changes.

Application Questions

HOW DO I APPLY?

Here are the steps to registering your pet:

  1. Fill out and submit a registration form (Canine Registration / Feline Registration)

  2. Attach vaccine history (if applicable) to your registration form OR email to dahlowcostclinic@gmail.com

  3. Attach proof of eligibility to your registration form OR email to dahlowcostclinic@gmail.com

  4. Wait for an email to set an appointment time and collect your prepayment.

HOW DO I KNOW IF I AM ELIGIBLE?

Our Low Cost Spay & Neuter Program does have eligibility requirements, as this program is primarily intended for low income individuals. To be eligible for the program, you MUST meet one or more of the following:

  • Food stamps

  • Public housing

  • Medicaid, Medipass, Kidcare, WIC, Healthease or Healthykids

  • Supplemental Security Income Program

  • Social Security

  • Disability

  • Low household income guidelines, total # of persons in family:

    • 1 $27,850

    • 2 $31,100

    • 3 $34,350

    • 4 $37,600

    • 5 $40,250

  • Verification letter that you qualify for any Florida low income program.

  • If you feel you qualify but do not see your program listed please email: dahlowcostclinic@gmail.com to inquire

WHAT DO I NEED TO SUBMIT FOR ELIGIBILITY?

The documentation you need to submit to prove that you are eligible will vary based on which guidelines you meet. For example, if you qualify on the basis of low income, then a W-2 or tax return document is preferred. If you qualify by Disability, Social Security, etc. then you can submit a copy of your benefits letter. Other examples include: food stamps/Medicaid/WIC/etc. benefits card. If you are still unsure, send us an email at dahlowcostclinic@gmail.com.

Application Status Questions


HOW LONG DOES IT TAKE TO GET APPROVED?

The amount of time before your application is approved and your pet is ready to schedule can vary greatly based on current surgery availability and volume of incoming applications. Typical response time is within 7 days, but at times it can be longer. Applications are primarily processed on Thursdays and Fridays of each week.

In order to ensure the fastest response time, please refer to the “steps to register your pet” listed above. Please ensure that you have completed each and every one of these steps before attempting to contact us to inquire regarding your application status.

HOW CAN I CHECK ON THE STATUS OF MY APPLICATION?

Please do not call our general practice hospital to inquire about your application status. The reception staff do not have access to your application information and will not be able to assist you. Keep an eye on your email inbox, as this is the primary method of communication that will be used. Be sure to check your spam folder. We will primarily be emailing you from dahlowcostclinic@gmail.com, so be sure to add us to your safe contacts list.

If it has been more than 10 days since your application was submitted, and you have ensured that you have completed all “steps to register your pet”, but you still have not been contacted, then please send us an email at dahlowcostclinic@gmail.com. Please include your first and last name and your pet’s name so that we can locate your application.

Financial Questions

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Cash, major credit/debit cards, Care Credit, and Scratch Pay are all accepted. We do not offer payment plans. Please visit our Financial Assistance page for more information about financial assistance options.

WHEN IS PAYMENT DUE?

Prepayment is due IN FULL 2 weeks prior to your scheduled appointment. The amount due will vary based on your service selections.

WHAT HAPPENS TO MY PREPAYMENT IF I NEED TO CANCEL/RESCHEDULE?

We require a minimum of 48 hours notice of cancellation. There is a $50 no-show/cancellation fee if your appointment is cancelled less than 48 hours in advance. This includes if you do not show up for your appointment or if you are more than 10 minutes late to your scheduled drop-off time. The remainder of your prepayment is non-refundable and will remain on your account to be used towards future purchases.